This program is approved by NAADAC and all of our other approval bodies.

Contact Hours: 2

Instructor: Dr. Dawn-Elise Snipes PhD, LPC-MHSP, LMHC


  • Define characteristics of effective communication skills
  • Identify aspects that need to be assessed to express accurate empathy
  • Identify the things to assess to determine client lethality. 
  • Explore crisis/disaster counseling
  • Define the different types of crises
  • Identify at least 3 ways to ensure client and personal safety in a crisis
  • List at least 5 techniques for de-escalating a crisis.

Registration is available at: 

Support is available at